Do you provide After Sales Service and Guarantees?
All motor kit and battery purchases from Besbike.co.uk are covered by a 1-year return to base limited warranty; small parts, components and accessories are covered by a 3-month return to base limited warranty which covers manufacturing faults and defects in workmanship.
If you feel that your purchase has developed a fault, please contact us directly via our Contact Page or via email ‘info@besbike.co.uk‘ with any queries. Please also include photographs of your product (please keep below 20mb), your order number (or copy of receipt) so we can immediately start to assess the issue, we may even be able to solve the issue without viewing the product.
Please note:
• In some cases the manufacturer/supplier or Besbike may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you and arrange how to do this.
• All used items being returned to us must be cleaned for hygiene purposes.
• All used items being returned to us must be cleaned for hygiene purposes.
• On receipt of your goods we will carry out a full inspection & contact you within 3 working days of receipt.
• Proof of purchase is also required with all potential warranty claims.
• All warranties are non-transferable and only apply for the original customer. Please note that if you buy goods with a Besbike Ltd warranty, as opposed to Manufacturer warranty, we are guaranteeing that those goods will work during the warranty period. If you replace the goods during the warranty period the warranty doesn’t start again. You will only benefit from the remaining period of the original warranty. Where possible we will try to be flexible with this on a case by case basis.